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Discussions - On Other Matters - View Post - Archive
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Date
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7/17/2008 9:06:56 PM
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Posted By
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luckyscore |
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Subject
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There's a question here
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Every time I am involved with a delay, due to anything that is the fault of the airline I happen to use, I call and make a complaint. For the fares they get they ought to be able to be on time.
When my son and I flew round trip to San Francisco from JFK, on our way to the NASCAR race in Sonoma, one of the stops on the flight took us to Phoenix, where we found out the flight back to JFK was going to be delayed at least two hours because of "scheduled maintenance". I wondered why anyone would schedule maintenance on an airplane that was supposed to be in the air, and I wondered why an airplane would be scheduled to fly when it needed maintanence.
We picked the flight and airline for the FARE, nothing else, because all we cared about was getting there and getting back, so the fare made the difference.
When I found out about the delay, I had to call the friend who was going to pick us up at the airport. He apologized when he told me he wouldn't be able to pick us up because the delay meant he wouldn't be able to make it to work on time. When we got to JFK we had to find private transportation that cost us $300.
I called the airline and they gave me the $300 in vouchers that I can use anytime in the next year, to go anywhere any of the USAIR group goes. Little wonder the airlines are struggling, when they give $300 in vouchers for a flight that cost $292 to begin with, but that's another story. I was happy with the solution.
I'm thinking about Vegas in March, but maybe Talladega, Alabama in October.
My question? Do you complain when things like that happen to you? Do you demand compensation? Do you get it?
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